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Frequently Asked Questions
Find Answers to Common Queries and Get the Help You Need Quickly!
Scanning
Pricing
You may call us. Our number is 601-238-3322. You can request contact on our contact page, or you can come to our offices at 3815 Rebecca Court in Jackson. We are located in the Fondren district.
Before ordering any of our products or services, you must first agree to read and agree to our terms, including the limit of liability and copyright agreement. Please click here to read our limits of liability and copyright agreement.
We can transfer standard VHS, VHS-C, Hi8 and 8mm tapes/reels. We also convert 8mm home movies in both 8mm and Super 8mm. We can absolutely transfer them to DVD, but DVD is a medium that is quickly going the way of the VHS. We always suggest that your movies/videos be loaded onto flash drives/thumb drives for longer-lasting media. They easily attach to computers, TV monitors, electronic photo frames, etc. Talk to us if you have any questions. We will even come to your home to help you set everything up to view on your technology, if possible.
Bulk photo scanning is cost effective and the equipment to do this is available. The scanning of 35mm, APS or slide film must be done one at a time and takes more time. Actually, we scan slides 12 at a time, but there is the time it takes to load the template, clean each slide, scan, remove the slides from the template, and photoshop each slide. 35 mm and APS film has to be done one at a time. We LOVE to do it, though!!
We have dealt with this problem before. We can uncurl them or bend them back. It takes a certain amount of time depending on the condition. We have also separated photos that were stuck together. Again, this takes a certain amount of time and has to be printed on a specific type of paper in order for us to do this. We do not guarantee we can correct all problems with photos, but if you have a question about anything, please just ask. We will work hard for you to be able to see those pictures again.
Yes. These will most likely go on our flat scanner.
Yes. We have scanned photos that were literally the size of your fingernail. We flat scan them. There is an additional small charge for this.
These high-speed photo scans are designed to digitally preserve your regular photos. This is not designed to archive professional images with museum-quality clarity. However, if you intend to enlarge your photos, it is important to tell us that in the beginning so we can accurately scan your photos with that goal in mind.
Due to copyright laws, we are unable to scan any professionally taken image that is copyrighted.
We can do this a number of ways. You can remove the photos from the albums and send to us. We can remove the photos from the album and there will be a small charge for this service, or we can scan the whole page and separate the photos in the photoshopping process.
Absolutely! We keep all our clients’ boxes separately in their own spaces and we are delighted to take very large orders that require many boxes. We want to make your life simpler by allowing you to downsize your media into a manageable size through digitizing.
Probably not. We can do that, but that would entail a higher charge since we would have to spend a good deal more time putting them in the exact order. We like to scan (when client instructions aren’t exact) by size and format. This makes photos going through our high-speed scanner better and when photos can’t go through the high-speed scan process, we flat scan them. The photos will be returned in the same box or bag they were delivered to us, but unless you require them in order, they might be somewhat out of order in the final delivery back to you.
Due to the high number of photos that are scanned in an average order, we use what would be considered a 10 or 11 on the 1-12 Photoshop compression scale (12 being the least amount of compression, 1 being the most).
Yes. We just need you to tell us how you would like them categorized and what folders you want them put in.
All media is converted to digital in Jackson, Mississippi. We do not send them away overseas as some scanning companies do. We are totally local and totally accessible.
Depending on the number of photos, the condition of the photos and the resolution you want, it can take from 1 week to several weeks. We have a small shop and don’t take on projects we can’t complete in your timeline.
Yes.
Absolutely! There are before and after examples on our website under PORTFOLIO, and we can select specific types of scans as per your request and send them to you via email, so you can see for yourself.
Yes. Normally, we scan photos at 400 but depending on how you want to view them (very large on a big screen tv or perhaps you want to reprint some at a larger size, we will scan them at 1200+ resolution. It is helpful if you tell us what you want to do with the photos before we start. Of course, our consultants will ask you this question as well.
Documents are welcomed here! We can scan single- and double-sided documents through our high-speed scanners and file them however you want us to do that. Call us at 601-238-3322 to talk about what you have and when you need it done.
Yes, we can! We LOVE slides and negatives. Each is cleaned and then put through our slide scanner at anywhere from 1200 resolution to 4800 resolution in most cases.
Prepare your photos in whatever form you feel comfortable with. We will return your photos the same way. Place them in a box, bag or if you are in the Central Mississippi area, we will come to you and pick them up.
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